How long will it take for my order to arrive? 

All of our items are printed to order. This can take a little time. Please see our home page for current processing times. 

Order delivery occurs After orders are processed with us. 

Processing time includes design printing, personalisation, garment pressing & printing, as well as hand packing your order.

If you require sooner please send us a message prior to ordering or select the RUSH ORDER option at checkout.

While we endeavour to dispatch on time every time we are unable to guarantee an exact delivery date however tracking numbers are supplied with all dispatched orders. 

As of July 2023, Australia Post will be providing all tracking updates through their App. Kindly note, that with this recent update, collection notification cards will no longer be left at the premises if you are not home to receive your parcel, however you will receive instant updates and notifications via the App for your reference. It is also the customers responsibility to track the location of their parcel.
Australia Post delivery estimates are as follows: 
Parcel Post – 2-12 business days 
Express Post - 2-5 business days 
Note: we are not located within Australia Post’s Guaranteed Overnight Delivery Network so you may not receive your Express Post items the next day and Express Post items still require the standard processing time. 




Why was my order returned to you by Australia Post?

If your address was incorrect or your item was unclaimed at the Post Office Australia Post may return it to us. 

If your address is incorrect or your item is unclaimed or returned to us for any reason we will forward the Return To Sender fee of $10.65 on to you.

We contact all customers whose items are returned to us for further instructions.


What if there is a problem with my order or it is not what I expected? 

Please contact us and we will endeavour to fix the problem. 


Do you print custom orders? 

Yes we do however custom orders are not available during the month of August. Please contact us to discuss your design and for a quote.

Note: Additional processing times apply for custom orders.



I didn't check the size chart and have ordered the wrong size, what can I do?

Due to all of our items being printed to order we are unable to provide a refund or exchange.

We suggest checking the size charts thoroughly and comparing the measurements against an item you have at home laid flat. If there is no size chart available in the listing images or you have any questions please give us a call or send a message via the contact page. We are always happy to help with sizing choices. Please contact us for any information required.


Do you offer Express Post? 

Yes we do and you can select your shipping option at checkout. 
Selecting Express Post speeds up delivery time, NOT processing time. We still require the advertised processing time to prep, print and pack your order. 
Tilly&Wilbur post from an address outside of the Express Post network - this means that Australia Post use the fastest possible transport links but your delivery won't be covered by the Next Day Guarantee. 


How much is postage? 

We use flat rate shipping which means you can add as many items to your order as you like and only pay once! 

Parcel Post – $10
Express Post - $15


Which payment methods do you accept? 

Credit Card, Direct Deposit, Paypal, Afterpay, Zippay, Laybuy


What sizes can I get? 

If you require measurements for a specific size please contact us. 
Baby Bodysuits
0000 – newborn 
000 – 0-3 months 
00 – 3-6 months 
0 – 6-12 months 
1 – 12-18 months 

Children’s T-Shirts 
0, 1, 2, 3, 4, 5, 6, 8, 10, 12, 14, 16 
Women’s T-Shirts 
XS, S, M, L, XL, XXL 
Men’s T-Shirts 
S, M, L, XL, XXL, XXXL  

 Our t-shirts are described by our supplier as a Regular Fit.

A note on colours & styles...

Many of our listings use "lifestyle" images to promote the designs. This means that the colour/style you receive may not be an exact match to that pictured. We also use different suppliers across our range of baby, children and adult garments therefore the colours in 'matching' sets may not always be identical. Please contact us prior to ordering if you would like to check what you will receive for your sizes.



I live in Stanthorpe, can I pick up? 

Yes, please enter code STANTHORPEPICKUP at checkout and we will let you know when your order is ready for collection from our studio next to Go Vita in the IGA Complex.