Processing/Shipping Times:
All of our items are printed to order - please refer to the website banner for current processing time.
Processing time includes design printing, personalisation, garment pressing & printing, as well as hand packing your order.
Order delivery occurs after orders are processed with us.
If you require sooner, please send us a message prior to ordering or select the RUSH ORDER option at checkout.
While we endeavor to dispatch on time every time, we are unable to guarantee an exact delivery date however tracking numbers are supplied with all dispatched orders.
We use flat rate shipping with tracking and our prices are set to the current Australia Post rates for 500g parcels:
Domestic Shipping:
Australia Post Parcel Post $10
Australia Post Express Post $15
***Our Processing time applies for all shipping methods with the exception to a Rush Order***
Please contact us for the current Australia Post delivery estimate to your postcode.
Note: we are not located within Australia Post’s Guaranteed Overnight Delivery Network so you may not receive your Express Post items the next day and Express Post items still require the standard processing time.
Once an item is dispatched it is in the hands of Australia Post or international shipping company and Tilly&Wilbur will not be held responsible for any items deemed undeliverable or lost in transit.
Local pick up:
If you live in or are visiting the Stanthorpe QLD, area and would like to collect your item, please enter the code STANTHORPEPICKUP at checkout to remove shipping costs. We will let you know when your item is ready to collect from our studio at Shop 3 (IGA Complex), 10 Davadi Street.
